Alpha Tracker - asbestos software for asbestos consultancies

Support

SUPPORT

01

PHONE

1300 946 310

Phone during office hours and you will always speak to a member of our team - never to a machine or voicemail!

02

EMAIL

support@alpha-tracker.com.au

Send an email to this address with details of your problem and we'll get straight back to you.

03

REMOTE CONTROL

With your permission, we can remotely control your PC so that you can show us the problem and we can help you solve it.

MANUALS / USER GUIDES

The Alpha Tracker User Guide, Training Guide and Technical Guide are available to download.

Looking for the small print?

Click here to see our terms and conditions for Support and Maintenance Contracts.

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Save 10% on your European Asbestos Forum booking in Brussels. We're sponsoring the EAF again this year

If you are considering attending the European Asbestos Forum (EAF) in Brussels in December, but still need to book your ticket, here's how to save 10% on your registration.Start Software is an EAF sponsor again this year, enabling us to pass on a special deal to all Alpha Tracker software users. Email your registration as normal but mention asbestos software Alpha Tracker in your booking request and ask for the 10% special offer discount.Highlights from last year's EAF conferenceWe'll launch an update to our "Damage: The Poor Condition of Asbestos in our Schools, Hospitals and Houses" report at the EAF with the latest statistics about asbestos in schools, particularly. We will be making this data available to Mesothelioma UK CEO Liz Darlison so that she has the latest information available for her talk on Day 2 (see https://www.europeanasbestosforum.org/programme-and-registration-2024/).Watch out for our updated "Damage" rep

It's our ISO9001 and ISO27001 recertification week where we focus on Quality and Information Security

It seems like Catherine has been preparing for months for our ISO9001:2015 and ISO27001:2013 recertifications. This week, she's been working non-stop with ISO assessor Chris and our ISO consultant Kieran alongside our Telford team to provide evidence of our conformance to the standards.Catherine, Chris and KieranKeeping our ISO certifications is a long and costly process, so why do we put ourselves through it?ISO9001 has been the bedrock of our business since we started trading. ISO9001 is a measure of an organisation's Quality Management System, essentially a guarantee that a company will work in an orderly, consistent and measured way. Our software is used by hundreds of organisations every day and they rely on us to provide a consistent service. Our Support Desk has never been busier, handling more than 1,000 tickets each month and we aim to deal with each one in a timely and professional manner.ISO27001 ensures that we treat data and information

Meet Melika! She is half-way through her work experience with Start Software

We're giving Melika a month's work experience to help start her career in software development.Team Leader Dan helping MelikaMelika is based in Glasgow, but has taken the leap to move to Telford for the month to embed herself in our team, and see how we build software for our clients. She's been looking at asbestos software Alpha Tracker, ecological report-writing system ecoScribe and some of our other software products.She is also helping out on Support, too, so do say hello and make her welcome if you call in and Melika picks up the phone. She's the only one in our office with a Scottish accent so won't have a problem spotting her!

October saw another 1,000+ tickets on the Support Desk

October 2024 was another 1,000 ticket month - 1,167 to be precise. Zac, Jamie & Lucas were joined by Melika this month, helping customers using our apps to get the most from their software.6 months of Support Desk performancePerformance dropped slightly but was still good. 94% of high-priority tickets were answered on time compared to 91% of all tickets.

Time flies! We're celebrating 5 years of being a Living Wage employer

It's 5 years since Start Software became a Living Wage Employer. We're as proud of that fact today as we were back in 2019.Find out more at www.livingwage.org.ukThe real Living Wage is based on the real cost of living and is voluntarily paid by more than 15,000 UK employers. It's calculated independently each year and these are the latest rates:If your company hasn't explored the benefits of joining the movement and becoming a Living Wage Employer, we urge you to take a look. Visit www.livingwage.org.uk for more info.

New feature in the Water Hygiene Client Portal - temperature and flushing records

Your clients can now record temperature and flushing records live in the Alpha Tracker Client Portal for Water Hygiene.Another new Alpha Tracker featureThere are more Water Hygiene (Legionella) updates on the way - keep an eye on the Alpha Tracker blog for more details. Or let us know what changes you'd like to see - we love to hear from our wonderful Alpha Tracker family!

Asbestos in UK schools - read about the future impact on lives from the latest JUAC report

The Daily Mail has published a story on the front page about the forthcoming "tsunami of deaths" from asbestos-related disease. The Joint Union Asbestos Committee (JUAC) has published a report - "What Is The Real Risk From Asbestos In Schools?" - following an investigation by unions representing heads, teachers and support staff. The report has concluded that hundreds of thousands of staff, exposed to asbestos in their schools, are predicated to die from mesothelioma.The Daily Mail front page todayJournalists Steve Boggan and Chris Pollard have continued their previous work at The Times and elsewhere to initiate a new campaign through the Daily Mail. The aim of the campaign is to strip asbestos from all public buildings - starting with schools and hospitals.Here at Start Software, we produced our own report in 2023 called "Damage: The Poor Condition of Asbestos in our Schools, Hospitals & Houses" - which used data from more than 3 mill

New Alpha Tracker Mobile hits the app stores. New "Support" option and "Water" buttons simplified

There's a new version of Alpha Tracker Mobile in the app stores.The update adds a new "Support" menu (useful if you need to call us for help):Look out for the new "Support" menuThe other change is that the button previously labelled as "Water OFFLINE" is now just "Water". This is the button to click if you are working on water jobs on-site.Press "Water" to enter water hygiene dataIf you have any questions, do get in touch with Alpha Tracker Support (https://alpha-tracker.co.uk/support).

Big C V2 is taking shape! Watch how Andrew Bedwell's second record-breaking boat build is taking shape

Adventurer Andrew Bedwell's second attempt at the world record for the shortest boat to cross the Atlantic is taking shape! Andrew is calling this "Big C V2" - an all-aluminium re-design of the original Big C boat, learning from the experience Andrew had after his first launch in May 2023.Andrew is involved in every step of the design and buildIt's great to see the Start Software logo on the boat again! We so enjoyed meeting and helping Andrew during attempt #1 (see https://blog.start-software.com/search?q=Big+C), so nothing was going to stop us from being involved this time, too!Watch videographer Paul Larkin's video here showing the boat build through to the Southampton Boat Show: https://www.youtube.com/watch?v=aWvfCQY-ZBcAndrew has a crowdfunding campaign running to help fund the new build. With only 6 months or so until the second attempt in May 2025, Andrew needs all the help he can muster to complete the build and sea trials. Please do

Productive meetings with Alpha Software in Boston

We're just back from a productive day with our partners, Alpha Software, in Boston.The UK technical team from Start Software travelled to the USA to meet the Alpha Software developers. The main topic was the roadmap for Alpha Anywhere and Alpha TransForm, two of the most important platforms used by the Start team, and critical for our Alpha Tracker, ecoScribe and Alpha Legal platforms.The Start and Alpha technical teams in discussionIt was great to catch up in person with our key software partners (Start Software is the UK professional partner for Alpha Software), renewing business and personal relationships.

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