Home
Alpha Tracker Asbestos Software
01 Before the Survey
02 Easier Surveying
03 Improve the Lab
04 Instant Report and Asbestos Registers
05 Share the Report
06 Auto Invoice
Want to know more?
Modules
Tracker Mobile
Hazardous Materials (HazMat)
Alpha Tracker Mobile
Tracker Upload Manager
Resource Tracker Sync
Tracker Dashboard
Tracker Filer
Tracker Document Maker Service
Time Tracker
Alpha Validator
Tracker Air
Video
Support
Contact Us
About Us
Our Team
Certifications
Newsletter
Awards
Legal
Links
What's New
Client List
Manual / Release Notes
Support
SUPPORT
01
PHONE
1300 946 310
Phone during office hours and you will always speak to a member of our team - never to a machine or voicemail!
02
EMAIL
support@alpha-tracker.com.au
Send an email to this address with details of your problem and we'll get straight back to you.
03
REMOTE CONTROL
Click Here
With your permission, we can remotely control your PC so that you can show us the problem and we can help you solve it.
MANUALS / USER GUIDES
The Alpha Tracker User Guide, Training Guide and Technical Guide are available to
download
.
Looking for the small print?
Click here
to see our terms and conditions for
Support and Maintenance Contracts.
BLOG
DEC
13
No more European Asbestos Forum... welcome the Global Asbestos Forum. Big change after 10 years of EAF success
By:
Robin Bennett at Start Software
on
DEC
13
That's another EAF Conference wrapped-up after celebrating 10 years of sharing information, data, and fellowship amongst the asbestos community.President Yvonne's final announcement was that the European Asbestos Forum will now become the Global Asbestos Forum, finally recognising the worldwide reach of her asbestos foundation.The Brussels conference was as lively and interesting as ever, and thanks again to Mesothelioma UK CEO Liz for presenting some of our "Damage" statistics in her enthralling and powerful talk. We produced the update using the latest asbestos data from Alpha Tracker.Here are some of the highlights:Brussels at Christmas takes some beatingMeso UK Liz talking about asbestos in UK schools and hospitalsThe Alpha Tracker "Damage" November 2024 update was on every tableProfessor Roger Willey from ACS Risk and his enthralling presentationThe most moving moment - a tribute to Helen BoneIn the middle - Sam Collins (BOHS/IATP), Philip Hibbs
Read more >>
DEC
12
Next stop Brussels! The update to our "Damage" report is on its way
By:
Robin
on
DEC
12
Robin is on the Eurostar, taking an update to our "Damage" report to the EAF Conference in Brussels. The report update takes recent data from asbestos surveys and reinspections from asbestos software Alpha Tracker and examines the current condition of asbestos in UK schools and hospitals.The report update is heading to Brussels (with Robin!)We'll be sharing the data and report update with Mesothelioma UK's CEO Liz Darlison. Liz is talking to the conference about asbestos in schools - so the update will be timely and relevant.
Read more >>
DEC
11
Melika is back! You'll be speaking to her on the Support Desk when you call
By:
Robin
on
DEC
11
Melika has returned to us after her work experience month and has started her career with us. We were delighted to offer her a job as she impressed us so month during her first spell in our Telford software development office.Melika Smith, our new traineeMelika will take on a variety of roles, gaining hands-on experience in how we run our business and develop software for our clients. She'll apply her coding training as she progresses toward becoming a full-time developer.Melika's a fascinating person to talk to and has arrived in Telford via Glasgow, Turkey, and many other place inbetween! So do get chatting if you call and she answers the phone. You can't miss her, she's the only one with a Scottish/Turkish accent!
Read more >>
DEC
11
Head-spinning announcement coming soon! It's all about our new Lab Sample Exchange. Might turn things on their head!
By:
Robin
on
DEC
11
We've just recorded an interview with another software company about the launch of our Lab Sample Exchange - and their identity might surprise you!Our collaboration might turn the asbestos lab market upside down!I've squeezed 3 different "head-spinning" puns into this blog post... that's more than enough! Watch out for the full announcement shortly...
Read more >>
DEC
09
We are taking an update to our "Damage" report to the European Asbestos Forum Conference in Brussels this week
By:
Robin
on
DEC
09
It's 18 months since we first issued our "Damage" report about the condition of asbestos in UK schools, hospitals and homes (see https://alpha-tracker.co.uk/damage).We've checked the latest asbestos stats from Alpha Tracker to create an update ready to take to the European Asbestos Forum Conference in Brussels later this week.Overall, the situation is just as bad as it was in 2023. In hospitals, half of the asbestossamples reinspected in the last two years still show signs of damage. In our schools, almostall of the asbestos re-checked by specialists shows sign of deterioration. This simply is notgood enough and reflects the appalling state of the UK public infrastructure.There are signs of improvement, though. Some of the most dangerous asbestos materialshave been removed since the original surveys were undertaken, showing that some sensibleprioritisation is happening.We launched the original report with MPs from all partiesWe have a new government in the UK with n
Read more >>
DEC
04
Kim has been visiting AMC Asbestos in York to deliver one of our Alpha Tracker clinics
By:
Robin
on
DEC
04
Alpha Tracker specialist Kim has been in York this week visiting asbestos consultancy AMC Asbestos. She has been delivering one of our Alpha Tracker clinics, helping our clients to get the most from their Alpha Tracker asbestos software.We think it's the first time that a dog has joined one of our training session! We had a paw-sitively great Alpha Tracker training session this week—our furry trainee didn’t miss a single bone of information!AMC Asbestos have now completed more than 30,000 asbestos surveys - congratulations to them! Find out more about AMC here https://www.amc-asbestos.co.uk/ or contact Kim to arrange your own Alpha Tracker clinic via our normal website: https://alpha-tracker.co.uk/
Read more >>
DEC
02
Would you like a new "Dead" status on Alpha Tracker enquiries "tations?
By:
Robin
on
DEC
02
We currently support four different statuses on our enquiries "tations within Alpha Tracker.The statuses are:Enquiry (no financial information logged, it's just a record of first contact)Open (an quotation in discussion with the prospect or client)Won (a quotation where the client has said yes)Lost (they said no - perhaps based on price, need, or the business went to a competitor)The four quote statuses currently in Alpha TrackerWould you like to see another, called "Dead"? This is where the quotation hasn't officially been lost but, instead, the prospect/client has stopped responding.Please do let us know what you think - click here to email us. Thanks!
Read more >>
DEC
02
Call volumes to our Support Desk are coming down. November tickets were 23% fewer than October
By:
Robin
on
DEC
02
Ticket numbers are finally dropping on our Support Desk. In November, we received 896 calls for help, down 23% compared to October.ChatGPT invented the image - it's getting better!Why the reduced number? Our new clients have now settled into their routines and so the number of "how do I?" calls has dropped considerably. We've also been focused on performance for a number of clients, changing our cloud setups so that documents produce more quickly and system response is better.Response times were good, too, with 19 out of 20 calls being resolved in the timescale needed by the caller.
Read more >>
NOV
29
Catherine is the captain of our ISO ship! Quality and Information Security re-certifications complete
By:
Robin
on
NOV
29
Our ISO9001 (Quality) and ISO27001 (Information Security) certificates have arrived, following our successful week-long re-certification audits (see https://blog.start-software.com/2024/11/its-our-iso9001-and-iso27001.html).Nice hat! Catherine is our Quality & Information Security captainThank you Catherine for your hard work. This isn't a easy process but it is worth it, and our success demonstrates our commitment to quality and information security.Click https://alpha-tracker.co.uk/legal to see all of our certifications, insurance certificates and trading terms and conditions.
Read more >>
NOV
29
Alpha Tracker/FLS webinar on Thursday 5 December at noon. Join Simon Spriggs (FLS) and the Alpha Tracker team
By:
Robin
on
NOV
29
If the news that Alpha Tracker & FLS are working together has your "productivity boosting" juices flowing, you're in for a treat. We're co-presenting a webinar on Thursday 5 December (at noon) to show how we are bringing the power of the FLS scheduler optimiser to work within the Alpha Tracker framework.Simon Spriggs from FLS will be co-presenting our webinarSimon Spriggs from FLS is joining our normal Alpha Tracker webinar team to show how the two products work together, and how this can drive huge productivity gains into your business.The webinar is at noon and will only last 20 minutes or so. Register here for free: https://us06web.zoom.us/webinar/register/WN_cNr2w1-MRfCYWHDl_xzNFw#/registrationLooking forward to seeing you on Thursday!
Read more >>
More posts
About Us
Our Team
Certifications
Newsletter
Awards
Legal
Links
Quick Links
Alpha Tracker
Modules
Support
Newsletter
Subscribe to our newsletter for all the latest news.
Sign Up Now
Created with
Share by: