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NEWS
Check back here regularly to find out what's going on at Alpha Tracker & Start Software.
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JAN
17
Remember Andrew Bedwell and the "Big C"? He is trying again in May 2025 to break an incredible world record
By:
Robin
on
JAN
17
Andrew Bedwell is one of those people you meet only once or twice in a lifetime. Fearless, determined, funny, humble and downright bonkers. A couple of years ago, Andrew attempted to break the world record for the shortest boat ever to cross the Atlantic. Not the shortest crossing, mind you, the shortest boat - a vessel that's only just about 1m in length. Smaller than a bathtub!Well, the first attempt didn't go to plan but Andrew is trying again this May and has spent two years designing and building his second boat - Big C V2. We're sponsoring Andrew again here at Start Software and helping him to raise funds for his boat and for for cancer charities.The boat is taking shape, as you can see, and Andrew will soon be taking it for sea trials and finalising his equipment. We'll be publishing regular updates now that he's closing in on the attempt, so watch this space!PS in case you're wondering, it's likely to take Andrew 90 days and he will
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JAN
15
Robin's interview with Paul King from Flow Mobile Surveying is up on YouTube. Take a look to see how we are joining forces to build the Lab Sample Exchange
By:
Robin
on
JAN
15
If you've got an asbestos lab, watch this YouTube recording of an interview between Flow Mobile's Paul King and our director Robin: https://www.youtube.com/watch?v=x4vo4Iv4dfwPaul King (Flow Mobile Surveying) and Robin Bennett (Alpha Tracker)The Lab Sample Exchange feature that we have built will be a game-changer for Alpha Tracker labs wanting to work more closely Flow Mobile Surveyors (or Alpha Tracker asbestos surveyors!).Watch the full video to learn more (especially about grey hairs...!).Speak to your Alpha Tracker Account Manager to find out more about the Lab Sample Exchange and how it can benefit your asbestos lab and surveying team.
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JAN
10
Start Software is having quite an "International" January
By:
Robin Bennett at Start Software
on
JAN
10
An integral part of our commitment to our customers is providing 24/7 support, no matter where in the world they are.This isn't easy to organise, as you can imagine. It is slightly easier this January, as we've found ourselves with members of the team based in more countries than ever before.Call us for support and you could be speaking to us anywhere!In January 2025, we have staff members working in:UKAustraliaSouth AfricaIndonesiaAlbaniaUSA, andJapanPhew!
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JAN
10
There's a new Alpha Tracker Mobile in the app stores and another coming along soon
By:
Robin Bennett at Start Software
on
JAN
10
Our latest Alpha Tracker Mobile update has hit the app stores (Google and Apple).Alpha Tracker Mobile in the Google and Apple app storesThe biggest change will benefit Alpha Tracker water hygiene (Legionella) technicians. We've improved the logic which powers our data integrity checks, and this should reduce the number of alerts that the technicians see, especially at the start of the day.A larger update is on its way, featuring a new sync method that makes it faster and easier for site staff to send in their data and photos
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JAN
02
Happy New Year! We'll be sharing our 2025 plans soon. What are yours?!
By:
Robin Bennett at Start Software
on
JAN
02
We've wrapped up 2024 and it's been one of our busiest years yet. Many new clients have switched from competitor software products to become customers of ours, having heard about our ambitions, our technology and our 24x7 personal support.Another shockingly-bad AI generated image... will they improve in 2025?!On the Support Desk, we've regularly seen more than 1,000 tickets raised in a month although December was quieter. During last month, December 2024, we had 715 calls for assistance altogether of which 193 were deemed to be high priority by the caller. 88% of the most important tickets were resolved within two hours.2025 is going to be really interesting. We're working hard for some international clients (providing Alpha Software consultancy), we have new versions of all of our products in development (including Alpha Tracker and ecoScribe), and we have opportunities to work in new markets including Norway and elsewhere in Europe. Naturally, 2024 h
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DEC
22
Christmas 2024 opening hours. We're open and here to support you throughout the holiday period
By:
Robin Bennett at Start Software
on
DEC
22
It's beginning to look a lot like Christmas, and we're still here to help you right until 4pm on Christmas Eve! 🎄We want to make sure all our wonderful clients know about our opening hours during the festive season. Here’s what you need to know:✨ Closed: Christmas Day, Boxing Day, and New Year's Day – because even we need time for mince pies and New Year’s resolutions!✨ Open: We're here for you 24/7 on all other days until we resume our regular hours on 2 January 2025.Thank you so much for your support and business throughout 2024. We're bigger than ever and looking forward to a successful 2025.Enjoy the holidays, and don’t hesitate to reach out if you need us before or after the big celebrations!We might even get some snow this yearPS when it snowed a few weeks ago, we tried to make a snowman on our balcony. Not a great effort, but we tried...Please don't ask why he is wearing plastic gloves and a Captain's hatPS We've made a donation to
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DEC
17
NORAC - The National Organisation of Asbestos Consultants - shares our "Damage" report update
By:
Robin
on
DEC
17
Great to see that NORAC has shared our Damage report update for November 2024.Visit norac.org.uk to read moreRead more here: https://alpha-tracker.co.uk/damage
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DEC
13
No more European Asbestos Forum... welcome the Global Asbestos Forum. Big change after 10 years of EAF success
By:
Robin Bennett at Start Software
on
DEC
13
That's another EAF Conference wrapped-up after celebrating 10 years of sharing information, data, and fellowship amongst the asbestos community.President Yvonne's final announcement was that the European Asbestos Forum will now become the Global Asbestos Forum, finally recognising the worldwide reach of her asbestos foundation.The Brussels conference was as lively and interesting as ever, and thanks again to Mesothelioma UK CEO Liz for presenting some of our "Damage" statistics in her enthralling and powerful talk. We produced the update using the latest asbestos data from Alpha Tracker.Here are some of the highlights:Brussels at Christmas takes some beatingMeso UK Liz talking about asbestos in UK schools and hospitalsThe Alpha Tracker "Damage" November 2024 update was on every tableProfessor Roger Willey from ACS Risk and his enthralling presentationThe most moving moment - a tribute to Helen BoneIn the middle - Sam Collins (BOHS/IATP), Philip Hibbs
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DEC
12
Next stop Brussels! The update to our "Damage" report is on its way
By:
Robin
on
DEC
12
Robin is on the Eurostar, taking an update to our "Damage" report to the EAF Conference in Brussels. The report update takes recent data from asbestos surveys and reinspections from asbestos software Alpha Tracker and examines the current condition of asbestos in UK schools and hospitals.The report update is heading to Brussels (with Robin!)We'll be sharing the data and report update with Mesothelioma UK's CEO Liz Darlison. Liz is talking to the conference about asbestos in schools - so the update will be timely and relevant.
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DEC
11
Melika is back! You'll be speaking to her on the Support Desk when you call
By:
Robin
on
DEC
11
Melika has returned to us after her work experience month and has started her career with us. We were delighted to offer her a job as she impressed us so month during her first spell in our Telford software development office.Melika Smith, our new traineeMelika will take on a variety of roles, gaining hands-on experience in how we run our business and develop software for our clients. She'll apply her coding training as she progresses toward becoming a full-time developer.Melika's a fascinating person to talk to and has arrived in Telford via Glasgow, Turkey, and many other place inbetween! So do get chatting if you call and she answers the phone. You can't miss her, she's the only one with a Scottish/Turkish accent!
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